LAST UPDATED: 24 OCTOBER 2024
At GNU STOCK, our main mission is to provide exceptional and high-quality service to our users and clients. To ensure satisfaction and trust in our platform, we have meticulously crafted the following article detailing our return policy. This policy covers all payments made on our website, safeguarding and supporting our valuable relationships with users and clients.
We understand that the purchasing process can bring uncertainties, and we want you to feel secure when using our platform. That’s why we have created a clear, fair, and accessible return policy for everyone, allowing you to make informed decisions and conduct transactions with complete peace of mind.
We are committed to maintaining integrity and transparency in all our operations. Our team of experts works tirelessly to ensure that every experience on our platform is rewarding and that our policies meet the needs of our users and clients.
Your satisfaction is our top priority, and we want to ensure that you find a safe and reliable space on our platform where you can conduct your transactions without worry. We invite all users to familiarise themselves with our return policy, designed with their benefit and peace of mind in mind.
Refund Policy
Due to the nature of digital media, once you have downloaded a plugin or theme, it cannot be 'returned'. Consequently, no refunds will be given except in cases where the digital product is completely unusable.
If the digital product is unusable, we require time to attempt to fix it. If we are unable to resolve the issue, we will process a refund.
The money-back guarantee excludes fees applied by payment gateways, as these are set and retained by the service providers. We carefully choose partners with competitive and transparent rates to ensure a fair and efficient payment process.
We provide a 7-day money-back guarantee from the date of payment. To assure your total satisfaction with our items, we provide a full money-back guarantee in the following cases:
- There are either technical issues or damage to the product.
- Alternatively, the product activation will fail, and you will be asked for the item activation code (in this case, the GNU STOCK second-level support team will intervene to activate it for you, and if the activation still fails, we will refund your money) to prevent extending the wait while our second-level support team resolves the activation issue.
To properly complete the return procedure, please submit a refund request in the following manner:
1. Log into your GNU STOCK account.
2. Navigate to the desired item that you want to refund.
3. Choose the refund option.
After you successfully submitted a refund request, our staff will cancel the item and return the money to your GNU STOCK Credit account.
Your GNU STOCK CREDIT account will hold the returned money if you choose to use it as a payment option for future purchases. If you want a refund on the payment method you used for the item, such as credit/debit cards or InstaPay Egypt, you must open a ticket with the GNU STOCK billing team and request a refund from your GNU STOCK CREDIT account to the payment method you used for the item, such as credit/debit cards or InstaPay Egypt.
Our support team is available 24/7. If you have any questions or need assistance with installing or configuring digital products purchased on our website, please do not hesitate to contact us.
Please note that we are not the developers of the provided products, so our technical support capabilities are limited. We do not alter product functionality or fix developer bugs.
Contact Us
For any questions or concerns regarding this policy, please contact us at:
GNU STOCK Team
Email: hello@gnustock.uk
Phone: +447365841746